Hidden Tree Heritage Hotel
Consumer (Guest) Complaints Notice
Pursuant to Article 10 of the Croatian Consumer Protection Act
We inform our valued guests that they may submit written complaints regarding the quality of our services in person at the accommodation property, by post, or by e-mail.
How to Submit a Complaint
Complaints may be submitted to: Hidden Tree Albergo d.o.o. Poljana Požarišće 4 23000 Zadar Croatia E-mail: info@hiddentree.hr
Response Time
We will provide a written response to your complaint no later than 15 days from the date of receipt of the complaint.
Information to Include
In order for us to process and respond to your complaint, please include: your full name, contact address or e-mail address, and a description of the complaint.
Applicable Regulations
All complaints will be handled in accordance with applicable consumer protection regulations of the Republic of Croatia and the European Union.