Terms & Conditions

1. Publisher Information

The publisher and operator of the website www.hiddentree.hr is: Albergo d.o.o. Poljana Požarišće 4 23000 Zadar Croatia OIB: 95874654304

2. Definitions

For the purposes of these Terms & Conditions: "Website" means all webpages and content available under the domain www.hiddentree.hr. "User" means any natural or legal person accessing, browsing, or using the Website in any manner. "Services" means all information, content, booking-related functionalities, contact forms, newsletters, and other services available through the Website.

3. Acceptance of Terms

By accessing or using the Website, the User confirms that they have read, understood, and accepted these Terms & Conditions. If the User does not agree with these Terms, they should discontinue the use of the Website. The Publisher reserves the right to amend these Terms at any time. Updated versions shall become effective immediately upon publication on the Website. Continued use of the Website after such publication constitutes acceptance of the updated Terms.

4. Use of the Website

The Website may only be used in accordance with applicable laws and regulations of the Republic of Croatia, applicable European Union legislation, and accepted principles of lawful and ethical conduct. Users must not: use the Website for unlawful purposes, interfere with the Website's operation or security, attempt unauthorized access to systems or data, upload or transmit malicious software or harmful content, post unlawful, offensive, defamatory, discriminatory, or misleading material, or use the Website for unsolicited advertising, spam, or unauthorized commercial activities. The Publisher reserves the right to restrict or terminate access to any User who violates these Terms.

5. Intellectual Property Rights

All content available on the Website — including text, photographs, graphics, logos, branding, design, audiovisual materials, source code, and website structure and layout — is owned by or licensed to the Publisher and protected under applicable intellectual property laws. Without prior written consent of the Publisher, Users may not reproduce, distribute, modify, publish, commercially exploit, transmit, display, or otherwise use Website content for commercial purposes. Users may download or print portions of the Website solely for personal, non-commercial use.

6. User-Generated Content

Where the Website allows Users to submit reviews, comments, messages, inquiries, or other content, the User guarantees that they possess all necessary rights to such content, that the content does not infringe third-party rights, and that the content complies with applicable laws. By submitting content, the User grants the Publisher a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and publish such content solely for the operation, promotion, and improvement of the Website and related services. The Publisher reserves the right to remove any content deemed unlawful, inappropriate, misleading, offensive, or contrary to these Terms.

7. Availability of the Website

The Publisher aims to ensure continuous availability of the Website but does not guarantee uninterrupted access or error-free operation. The Publisher may temporarily suspend or restrict access to the Website due to maintenance, upgrades, technical issues, security reasons, force majeure events, or circumstances beyond reasonable control.

8. Third-Party Links

The Website may contain links to third-party websites or services. The Publisher has no control over such external websites and accepts no responsibility for their content, accuracy, availability, privacy practices, or terms of use. Users access third-party websites entirely at their own risk.

9. Disclaimer of Warranties

The Website and all content are provided on an 'as is' and 'as available' basis. To the fullest extent permitted by law, the Publisher makes no warranties or representations regarding accuracy, completeness, reliability, availability, suitability, or uninterrupted operation of the Website. The Publisher does not guarantee that the Website will be free from viruses, malware, or other harmful components.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Publisher shall not be liable for direct or indirect damages, loss of profits, loss of data, business interruption, reputational damage, technical issues, unauthorized access, or any other damages arising from or related to the use or inability to use the Website. Nothing in these Terms excludes liability where exclusion is prohibited under applicable law.

11. Privacy and Cookies

The collection, processing, and protection of personal data are governed by the Privacy Policy and Cookie Policy published on the Website. By using the Website, Users acknowledge that they have read and understood those policies.

12. Booking and Reservation Information

If the Website enables accommodation reservations or booking inquiries, additional booking terms, cancellation policies, payment conditions, and accommodation rules may apply and will be presented during the reservation process. In the event of conflict between these Terms and specific booking conditions, the booking conditions shall prevail.

13. User Responsibility

Users are solely responsible for maintaining the confidentiality of their login credentials where applicable, ensuring the security of their devices and internet connection, and all activities conducted through their use of the Website.

14. Indemnification

Users agree to indemnify and hold harmless the Publisher, its employees, directors, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising from violation of these Terms, unlawful use of the Website, or infringement of third-party rights.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Croatia and applicable European Union legislation. Any disputes arising from the use of the Website shall be subject to the exclusive jurisdiction of the competent courts in Zadar, Croatia.

16. Final Provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure by the Publisher to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. These Terms represent the entire agreement between the User and the Publisher regarding the use of the Website. By using the Website, the User confirms that they have read, understood, and accepted these Terms & Conditions in full.

17. General Booking and Purchase Terms

17.1 Reservations and Payment

Reservations may be made through the Website, by e-mail, or by telephone. Payments may be made using valid debit or credit cards accepted at the time of booking, including Visa, Maestro, MasterCard, Diners, and other supported card systems.

17.2 Cancellation Policy

The cancellation policy depends on the selected rate plan: Standard Price — Free cancellation up to 48 hours before arrival. Cancellation within 48 hours before arrival or no-show will be charged 100% of the reservation amount. Direct Price — Free cancellation up to 7 days before arrival. Cancellation within 5 days before arrival or no-show will be charged 100% of the reservation amount. Non-Refundable — Free cancellation is not possible. Cancellation at any time after booking or no-show will be charged 100% of the reservation amount. Refunds are issued exclusively to the card used for payment within 7 days.

17.3 Refund Policy

Refunds are made exclusively to the card used for the original payment. The refund period is up to 7 days from the receipt and approval of the refund request.

17.4 Consumer Complaints

Guests may submit written complaints via: E-mail: info@hiddentree.hr or by post to: Albergo d.o.o. Poljana Požarišće 4 23000 Zadar Croatia We will provide a written response within 15 days from the date of receipt of the complaint.

17.5 Dispute Resolution

These terms shall be governed by the laws of the Republic of Croatia. The competent court in Zadar shall have jurisdiction over all disputes. Guests may also use the European Union Online Dispute Resolution platform.

17.6 Personal Data Protection

Personal data is processed in accordance with the General Data Protection Regulation (GDPR), applicable laws of the Republic of Croatia, and the Company's internal privacy policies. The Privacy Policy is available on the Website.